Renters make up over 30% of Columbia's population. That's almost a third! Because rent can be quite steep in the area, these renters want and deserve to be able to live in comfort, but how can you make them more comfortable?
Providing a great property is step one, but you should also strive to improve tenant relations. All landlords should be communicative, or else their tenants may move elsewhere.
Need some quick tenant communication tips? Read on to learn our favorites.
Be Clear and Responsive
Landlords should always do their best to establish open and transparent communication channels with their tenants from the get-go. Show that you're a present landlord who's available whenever tenants need you (during appropriate hours, of course). Building better relationships with clients (in this case, your tenants) starts on move-in day.
Provide multiple ways for tenants to reach you if they need something. Make sure there's an email address and phone number to contact for any issues. A tenant portal can also help. Clear communication demonstrates your commitment to addressing your tenants' needs.
Set Clear Expectations
Make sure to clearly outline the terms and expectations of the lease agreement. Tenants should understand everything in the lease, including rent payment due dates, maintenance responsibilities, and rules.
Provide tenants with a copy of the lease agreement and put one on the tenant portal for easy access. Make sure to discuss any questions or concerns they may have before signing. The lease is a binding document, so they should understand it before committing.
Be Quick With Maintenance
As a landlord, you're responsible for providing a safe and well-maintained property. It's all part of your "customer service."
Respond as quickly as possible to maintenance requests and address repair issues right away to make sure that the property remains safe and functional. Set up a system for reporting and tracking maintenance requests, and provide tenants with a timeline for when you expect them to be resolved. A tenant portal is great for this.
By keeping your property in good condition, you'll be improving its longevity and your tenant relations.
Respect Your Tenants' Privacy
When your tenants are renting property in Maryland that isn't occupied by a landlord, they don't expect to see much of the landlord at all. They want their space.
Respect your tenants' privacy and be sure to give advance notice before entering the rental property for non-emergency purposes. If you need to do inspections or repairs, tenants need to receive notice first.
You should also do your best to accommodate tenants' schedules and preferences whenever you can.
Improve Tenant Relations This Year
Building good tenant relations isn't always easy, especially if you start off on the wrong foot. By using these tips and prioritizing effective communication and tenant satisfaction, landlords can build strong tenant relations and create a good rental experience for all parties involved.
Are you trying to simplify your life as a landlord in Columbia, MD? A property management company can help. PMI Mason Dixon will help you with everything from marketing to tenant relations.
Schedule a consult to learn more about what we have to offer.
