Do you communicate with tenants through text messages, phone calls, or emails? Perhaps you use one or more of these methods to remind them about their rent or to schedule rental property inspections. Maybe they also text, call, or email you regarding property maintenance and repairs.
In that case, you risk missing some of your tenant's messages or calls (and vice versa). Unfortunately, this can lead to poor communication, emergency repairs, or delayed rent collection.
An online tenant portal can help you avoid such predicaments. We'll tell you how it can benefit you and your tenants in Columbia, MD, so read on.
Better Communication
If you're like the average person, you likely receive over a hundred emails daily. So, it's unsurprising if you accidentally skip some of these messages. Unfortunately, one of those emails you miss may be from a tenant telling you about a problem with your rental unit.
For example, your tenant may have noticed symptoms of a potential plumbing leak. This is very likely, as U.S. household leaks waste almost one trillion gallons of water yearly. Not only are these a waste of precious resources, but they can also cause water and mold damage.
An online portal can help you stay on top of your tenant's messages because it's a dedicated platform. Only messages from you, your tenants, and, if you have one, your property manager will show up on your portal account. So you'll be able to see and respond to their messages immediately.
More Convenient Rental Collection
Another of the best features of an online tenant portal is its secure payment facility. With this, your tenants can pay their rent using their mobile banking app, debit card, or credit card. This is more convenient for them than if they have to go to the bank to deposit their payment.
Moreover, because it's online, your tenants will have one less reason to delay paying rent.
Your tenant portal will also generate transaction receipts for all rental payments. This can help make it easier for you to stay on top of rental property accounting.
Faster Way to Coordinate Property Maintenance and Repairs
With a few taps and clicks, your tenants can submit repair requests through an online portal. They can also indicate their preferred date and time. You or your property manager will then get notified immediately of the request.
Likewise, you can notify your tenants about scheduled property inspections through the portal. Just make sure to send them a notice a few days in advance so as not to intrude on their privacy.
Manage Your Properties Better With a Tenant Portal
From better landlord-tenant communication to simplified rent collection and property maintenance, these are some of the benefits of using an online tenant portal. They can make your and your tenants' lives easier and more organized.
Our team here at PMI Mason Dixon can give you access to all those benefits of an online portal. You can rely on our state-of-the-art services and technology to help you better manage your rental properties in Columbia, MD.
So, speak with us today! We'll happily share expert insights to help maximize your rental property income.
